Laura Hankins

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In this April 10, 2014 photo Laura Hankins sits with the paperwork in West Milwaukee that she needed to go through to help her 19-year-old daughter with her federal returns after finding out that someone using her name had already filed for a refund. It took Laura about 20 hours to fill out forms, gather information and photocopy documents because her daughter, Claire Hankins, couldn’t file electronically after the tax identity theft was discovered. (AP Photo/Carrie Antlfinger)