The FBI, facing a massive increase in the number of tips it is receiving, has turned to artificial intelligence to sort through the thousands of incoming phone calls and emails. FBI Deputy Director Paul Abbate says the bureau often records some 4,000 incoming calls and emails providing tips in a given day.
Mr. Abbate told the Billington Cybersecurity Summit that he’d learned in a briefing Wednesday morning that the FBI had received a record number of tips, surging past 7,000 in one day. “We only have so many personnel, human beings, that are applied to that, so we’re leveraging technology and AI to help … prioritize incoming complaints so that nothing is missed,” he said at the Billington summit in Washington this week.
Asked by Threat Status later whether the surge was tied to a specific threat or reflected a heightened number of threats, the FBI said that while agents “generally do not discuss specific tip content, there was not an identified theme related to this week’s influx of tips.”
The National Threat Operations Center is “the central intake point of contact for tip information for all 56 FBI field offices, receiving an average of 4,300 calls and electronic tips (E-Tips) per day,” the bureau said in an emailed statement. “Tips are received on a wide array of issues including possible counterterrorism, cyber crime, theft, public corruption, violent crime and various other potential federal violations.”
The bureau has previously shared details about how it uses AI to comb through tips. In June, Cynthia Kaiser, deputy assistant director of the FBI’s cyber division, said the bureau deployed AI on tips because the tech can spot what a human analyst might miss.